Unreasonable Hospitality
‘Creating a hospitality-first culture, impacting everything in a business’
With a hospitality-first culture, everything about a business improves. It is by offering hospitality so specially for individual customers, even so over the top, that it can be described as unreasonable. Don’t worry about the expected financial impact of making customers feel delighted. As satisfied customers get the same at the competition and may leave. Delighted customers come back for more and recommend you to others. The focus must be on the idea of hospitality, while keeping operational perfection.
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How to create a hospitality-first culture in a business
Global Reading Club Podcast Unreasonable Hospitality
In this podcast you will learn how to pursue a hospitality-first culture in your business, so specially that it reaches an almost unreasonable level. It is about outperforming the expectations of customers, ensuring customers are delighted about your product and services. With the result they will come back for more and recommend you to others.
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Podcast transcript
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